Reference

What ff47 Does With Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit, or contact us for help — and how we protect it.

Account data protectedLocal payment data handled securelyYour rights are clear and accessibleNo third-party data sellingContact us to request changes
ff47 What ff47 Does With Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply consistent data-handling practices across every part of the platform — from the moment you log in to the moment a withdrawal is confirmed to your Touch 'n Go eWallet or GrabPay account. Here is what that looks like in practice.

Account Security

Login sessions are protected with OTP verification sent to your registered mobile number. We do not store your e-wallet PIN or FPX banking credentials — those stay within your own payment app.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby settings. Non-essential cookies can be switched off through your browser without affecting your account access.

Data Retention

Active account data is kept for as long as your account remains open. After closure, we retain records for the period required under applicable Malaysian regulations, then securely delete them.

Requesting Changes

You can ask to access, correct or delete your personal data at any time. Requests sent via live chat or email are reviewed within a reasonable period; complex cases may take longer but we will keep you updated.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information has been handled, our support team can action these requests directly. Reach us through the channels below and include your registered account email so we can verify and respond efficiently.

Team online

Live Chat

Start a live chat session from the account menu. Our team can handle data access requests, corrections, and account security questions through this channel.

Email Support

Send your privacy-related request to our support address. Include your registered email and a brief description of your request so we can process it without delay.

Account Settings

Some data preferences — including cookie settings and communication preferences — can be adjusted directly inside your account settings without needing to contact support.

Common Questions About Your Privacy at ff47

These are the questions we hear most often when it comes to data, account privacy, and your rights as someone who uses the platform in Malaysia.

We collect your name, contact details, date of birth, and the payment identifiers you use — for example, your Touch 'n Go eWallet or Boost account reference — to verify your identity and process transactions.

Payment data is passed only to the processors needed to complete your transaction — GrabPay, Touch 'n Go eWallet, FPX and similar rails. These processors work under data agreements; your details are not sold or passed to advertisers.

Contact us through live chat or email using your registered account address. We will verify your identity and provide the data we hold on your account within a reasonable timeframe under applicable law.

Yes. Submit a deletion request through live chat or email. We will action it promptly, subject to any retention obligations under Malaysian regulations that require us to keep certain records for a defined period.

We use essential cookies for session management and optional cookies for lobby preferences. Non-essential cookies can be disabled in your browser settings at any time without locking you out of your account.

Yes — this policy covers all accounts accessed from Malaysia, including Kuala Lumpur. Access to the platform and the scope of data handling depend on local law and are available where local law permits.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.