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What You Agree To When You Use ff47

These terms set out the rules between you and ff47 — what we expect from you, what you can expect from us, and how your account, payments and activity are governed.

Account eligibility rulesPayment use — Touch 'n Go eWallet, Boost, GrabPayProhibited conductHow to close or dispute your accountGoverning jurisdiction
ff47 What You Agree To When You Use ff47
HOW WE HANDLE THIS

Our Obligations Under These Terms

These terms are not one-sided. We hold ourselves to specific obligations around data handling, account security and how we manage your information — and this section explains those commitments plainly. Your account data is held securely, access is controlled by your login credentials and any OTP verification step, and we do not share your personal information with third parties outside what these terms and applicable law permit.

Data Handling

We collect only the account and transaction data needed to run your account and process payments via Touch 'n Go eWallet, Boost or GrabPay. Nothing beyond that scope is retained without cause.

Account Security

Your account is protected by password authentication and OTP verification at login. If you suspect unauthorised access, contact us immediately — we can freeze the account within minutes of your report.

Data Retention

We keep transaction records for as long as required by applicable law and our payment processors. Once that period lapses, records are deleted or anonymised in line with our internal data policy.

Your Right to Request Changes

You can request a correction to your account details, ask what data we hold on you, or request account closure through live chat or email. We aim to respond to formal requests within the window required by applicable law.

TERMS CONTACT

How to Reach Us About These Terms

If you have questions about a specific clause, a payment dispute involving Touch 'n Go eWallet or Boost, or need clarification on what these terms mean for your account, our support team handles those queries directly. Players in Kuala Lumpur and elsewhere in Malaysia can reach us through any of the channels below — we respond in English and can point you to the exact section of these terms that applies to your situation.

Team online

Live Chat

Open the chat widget in your account dashboard. This is the fastest path for urgent terms queries, active transaction disputes or account-access questions.

Email Support

Write to our support address for formal terms requests, written records of disputes or anything that needs a documented response from our team.

Account Help Centre

The Help Centre inside your account lists our current terms version, links to the payment policy and steps to submit a formal complaint or account closure request.

Common Questions About These Terms

These are the questions we hear most often when an account holder wants to understand their rights or obligations under these terms. Read through before reaching out — the answer to most account-related terms questions is here.

Yes. All transactions processed through your ff47 account — whether via Touch 'n Go eWallet, GrabPay, Boost or FPX — fall under these terms on the account side. The wallet provider's own terms govern their side of the transfer.

We post the updated version here with a new effective date. Using your account after that date signals acceptance. If you disagree with the changes, contact us before the effective date to discuss closing your account.

We may suspend or close an account where these terms are breached — for example, suspected fraud, abuse of the platform or providing false account details. We'll notify you where legally required to do so.

Submit a data request through live chat or email. We'll confirm what account and transaction data we hold, which records are subject to legal retention periods, and what can be deleted on request.

Access to ff47 depends on local law and is available where local law permits. The governing jurisdiction for these terms is stated in the full legal text; where a clause conflicts with applicable local law in Malaysia, local law takes precedence.

Start a dispute through live chat or email with your account ID, the relevant transaction reference and a short description of the issue. We aim to acknowledge formal disputes and begin review in line with our stated response policy.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.